SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VivanStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vivanstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool sukieneczka, size The agrees, szła two weeks. gratisie gumeczka. Recommend
Very beautiful! I do wish the straps were a little longer. It is wrinkled even after washing hopefully ironing will solve that. Overall I am very satisfied! The shipping was very fast and the package included two hair ties.
Very cool dress, even on, tall girls. I have 176 cm and is knee-length. Mogłam leisurely choose size smaller, and so BYM in her zamieściła. UNDER bust I 112 cm, waist 90 and under hips 120. Material is artificial, but not to elektryzuje. Recommend take your size.
A good sundress, at 102-75-112 came l, synthetics of course, but on cool days perfectly, sewn well, all seams are even
16 days to Polish!!!! Dress great!!! Beautiful floral pattern. Women's, good to wear every day. Unless the skuszę for one more. Strongly recommended!
Dress compatible with description, very pretty, comfortable material. Zamówiłam size S, I wear casual size 36 and fits perfectly. Nice printed design, there are pockets, a rubber band rear causes The dress fits the body. Pack szła 3 weeks, dress brzydko smells, but for me it no problem. A welcome addition was elastic hair band.
Very cool, the perfect size, i'm sure it's pretty, though the fabric is a little thin.
Pretty dress. Synthetic fabric. Does not shine through. You can under a t-shirt or without it on a hot day.
Both dresses are super, both zamówiłam in size M such I wear casual and is OK but brighter is apparently smaller and shorter but not at all is not mind, shipment dotarła by registered mail, super recommend salesman
for.me super dress,i like it,good material 24 days delivery time.;)