SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VivanStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vivanstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, the seams are dipped, the color is slightly darker, saturated gray. Delivery to minsk month
The suit is good, for size 48-50 russian corresponds to 3xl
Mne ocenj panravilsa Tavar, perezivala WTO ne vlezu no ne vsjo super :) Spasibo! Material plotnij the prijatnij K Telu!
The order came quickly. The fabric is pleasant, does not shine through, the size approached.
Smell tinplate. Synthetics. But for such money norms))
Great suit. At 48 rus. sat free, as she wanted. The seams are all neat. Came to mo in two weeks. Super!
Overall happy. It is nicely done and fits well
At its xl ordered 3xl, very freely sits, it was possible and for a smaller size to order. Everything corresponds to the description. The fabric is pleasant, sewn neatly. I will wear for the summer what you need.
The costume is beautiful, the fabric is good, the composition feels cotton, but the percentage is not indicated. Size xl can be taken at 42-44, my parameters are 89-65-90, height 168. Sits freely, but you can wear it. See honest reviews on milkapon channel
OMG I’m in love with this set. It perfect. The texture its amazing, fabric is soft. Perfect color. Its fit me perfectly
Really nice :)
The goods came quickly. On the size 52-54 took 4 xl sat well. The goods are odorless. Do not shine through.
I ordered both the gray & blue. I’m so glad that I did. The material is soft & light weight. The shirt is a little snug in the bust but I expected that. I’m a bit curvy - bust 109cm waist 91cm hip 106cm- the 3xL was prefect
Very beautiful and fast
Nice thanks , sizze 2XL usually wear M or S US size