SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VivanStyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vivanstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good pants. The color is warm as the store's photo. Planting is high, tightened with a lace. My parameters are from 65, about 97. On me sit almost tight on the leg, but in my widest places the girth of the leg at the top of 59 cm, the shin 39 cm. Obviously a little stretch. Height 163, just above the ankle. The fabric is thin, similar to flax, i will not approve. As a gift rubber. I will add after socks.
very nice,very good quality the size is perfect,thank you for the gift
Pants were tracked, in size everything is fine, the price was indicated less, the description corresponds, the store recommend. The fabric is very pleasant to the body.
The store also put a rubber for hair as a gift, a glimpse, but nice, thank you
Lovely pants, the size XXL corresponds with the Dutch size 40. Cool and airy fabric, sits quite comfortable. Very fast delivery by the store. I can this seller highly recommend.
Wonderful Quilty!!! very comfortable, cotton of course! for hips 91 xl perfect, not tightful. I am very happy. thanks! recommend! gift for hair , very nice!
I fell in love with them. They are gorgeous. but their main advantage is natural cotton. I recommend it to you. Thank you
Delivery month to belarus, parcel tracked. On the parameters of 73/98 took xml-came, even there is a small stock of t. K. The elastic does not press and stretches. The length is excellent for height 167 cm. 100% natural fabric composition. Behind there are 2 full pockets. The color is more pale than the store's photo, but it's good. I'm delighted! Thanks to the seller for this product and for the gift in the form of gum for hair =)
Cool pants! Pleasant fabric, light, cut comfortable and loose, there are two pockets on the sides. My height is 164 cm, the volume of the hips is 90 cm. Rubber for hair as a gift.