We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of VivanStyle (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://vivanstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
17 Jun 2020 02:02
the ring came which I'm very happy, you can not distinguish the ring from gold. I do not know how it will be worn yet. To the store Thank you very much. Recommend
16 Jun 2020 07:43
The goods arrived in the specified time. The color is very similar to gold, if you need to replace with an inexpensive hoops on the road or wherever else, it looks no worse than gold. With the store did not communicate, just the order was waiting for a long time, of course, but during the quarantine period is normal, at the promised time did not late.
12 Jun 2020 09:45
Very quick delivery. Very pleased. Thank you so much!! :)
12 Jun 2020 08:36
Came quickly very good quality metal
4 Jun 2020 03:12
I received the goods. Thank you very much to the store. I really liked the ring.. It came to Belarus in the city of Brest in 30 days. Good luck to this store. 5 stars. It came to the mailbox.
28 May 2020 12:57
The quality of the ring is good, looks like gold.
28 May 2020 11:40
Just arrived, within the deadline, so far are beautiful, if there is something unusual will contact!
20 May 2020 02:31
The quality is wonderful, I recommend one size more since the alliance is somewhat thick, I asked for the smallest since my fingers are thin and I don't look good, I compared it to my other alliance and that was the size. The store gave me back the money without a problem, the attention is excellent. I recommend it 100%
11 May 2020 02:42
very beautiful and quality. just like the picture. fast shipping too. fully recommended. thank you very much store.
25 Mar 2020 09:36
Just like photo
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.